DWS Building Co.

Privacy Policy

Last updated: 7 November 2025

Introduction

DWS Building Co. (ABN: 12 345 678 901) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://dwsbuildingco.com.au/) or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address
  • Project Information: Details about your renovation project, property address, project timeline, and budget preferences
  • Communication Records: Records of correspondence, quotes, and service agreements
  • Payment Information: Billing details and transaction records (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Operating system information

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide quotes, manage renovation projects, and communicate about your project
  • Communication: To respond to inquiries, send appointment reminders, and provide project updates
  • Business Operations: To process payments, maintain records, and manage our business operations
  • Legal Compliance: To comply with building regulations, licensing requirements, and other legal obligations
  • Marketing: To send newsletters, promotional materials, and service updates (with your consent)
  • Website Improvement: To analyze website usage and improve our services

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Licensed tradespeople, subcontractors, and suppliers involved in your project
  • Professional Advisors: Accountants, lawyers, and insurance providers as necessary
  • Regulatory Bodies: Victorian Building Authority (VBA) and other relevant regulatory bodies as required by law
  • Technology Providers: Email service providers, website hosting, and analytics services

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including building warranty requirements), resolve disputes, and enforce our agreements. Building project records are typically retained for a minimum of 7 years in accordance with Victorian building regulations.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint about our handling of your personal information

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you have a complaint about our handling of your personal information, please contact us first using the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):